Got a question? We've put together answers to some of the things customers ask most often. If you can't find what you're looking for, get in touch — we're happy to help.
Ordering & Payment
Do I need an account to place an order?
No. You can shop and checkout without creating or signing into a Wild River account.
Creating an account does make it easier to view your order history, manage your details and keep track of your purchases.
How do I access my account?
Select My Account from the website or use the account icon in the header.
Simply enter your email address and follow the sign-in instructions. There's no password to remember.
What payment methods do you accept?
Available payment methods are displayed securely at checkout.
[We can update this question with Visa, Mastercard, PayPal, Shop Pay, Afterpay etc. once you've finalised exactly which payment methods we're enabling.]
Can I change or cancel an order?
If your order hasn't been dispatched, contact us as soon as possible and we'll do our best to make the change or cancel the order.
Once an order has been dispatched, it can no longer be cancelled and will need to be handled in accordance with our Returns & Warranty policy.
Special Orders may not be cancellable once we've committed to sourcing the product.
Shipping & Delivery
Do you offer free shipping?
Yes. Wild River offers free standard shipping Australia-wide on non-bulky items.
Our current thermal optics, night vision and accessories range qualifies for free standard shipping unless otherwise stated on the product page.
Do you offer express shipping?
Yes. Express shipping is available for eligible orders for $10.
Our current delivery estimate for express shipping is 1–3 business days from dispatch. Delivery times are estimates and can vary depending on your location and the carrier.
What is considered a bulky item?
Some larger or heavier products may require specialist freight because of their size, weight or shipping dimensions.
As a general guide, products weighing more than 3 kg may be classified as bulky. Where additional freight charges apply, they'll be displayed at checkout or confirmed with you before dispatch.
Do you ship internationally?
International shipping may be available for selected products and destinations.
Costs and delivery times depend on the product, destination and available freight services. Some products may also be subject to manufacturer, carrier, import/export or destination-country restrictions.
Contact us at info@wildriver.com.au and we'll confirm what's possible and provide a shipping quote.
How long will my order take to arrive?
Our estimated delivery times from dispatch are:
Standard: 3–8 business days
Express: 1–3 business days
Regional and remote deliveries may take longer.
Will I receive tracking?
Yes. Tracking information will be provided once your order has been dispatched.
If your order is sent in multiple shipments, you may receive more than one tracking number.
Stock & Backorders
What happens if a product is on backorder?
Some products can still be ordered while we're awaiting supplier stock.
We'll provide an estimated dispatch timeframe as soon as we have the information available. If the expected timeframe doesn't suit you, you'll have the option to choose an alternative product or receive a full refund.
Why can I order something that's currently out of stock?
Wild River works with Australian distributors and suppliers across our product range. For selected products, we allow orders to be placed while additional stock is on its way or available through our supplier network.
If there's likely to be a delay, we'll let you know.
What is a Special Order?
A Special Order is an item that we specifically source for you and wouldn't ordinarily hold or offer as part of our normal stocked range.
We'll let you know before purchasing if an item is being treated as a Special Order, including any applicable cancellation or change-of-mind conditions.
Returns & Warranty
Can I return something if I change my mind?
Yes. We offer a 30-day change-of-mind return period on eligible products.
For a change-of-mind return, the product must be genuinely unopened and unused, in its original sealed packaging and in the same condition in which it was delivered.
The customer is responsible for return shipping costs for change-of-mind returns.
What if my product is faulty?
Contact us at returns@wildriver.com.au and we'll help get it sorted.
Depending on the circumstances, the product may be assessed, repaired, replaced or refunded as appropriate.
Your rights under Australian Consumer Law aren't affected by our voluntary change-of-mind policy or a manufacturer's warranty.
Are products covered by warranty?
Many products sold by Wild River include a manufacturer's warranty. The warranty period and conditions vary depending on the product and manufacturer.
If you experience a problem, contact Wild River first and we'll help you through the process, including coordinating with the manufacturer or Australian distributor where appropriate.
What if my order arrives damaged?
Contact us as soon as possible at returns@wildriver.com.au.
Please include your order number and, where possible, photographs of the product and packaging so we can investigate and arrange the appropriate solution.
How are refunds paid?
Approved refunds are returned to the original payment method used for the purchase.
Your bank, card issuer or payment provider may require additional time to process the refund after we've issued it.
Products & Advice
Can you help me choose the right product?
Absolutely. That's part of what we're here for.
If you're comparing products or aren't sure which option best suits what you're doing, contact us at sales@wildriver.com.au and we'll help point you in the right direction.
Do you only sell hunting equipment?
No. Wild River is built around three areas:
HUNT · RIVER · CAMP
Our range is continuing to grow across hunting and optics, fishing and river equipment, camping, shelter, cooking, apparel and outdoor accessories.
Are your products Australian stock?
Where a product is supplied through an Australian distributor, it is Australian-distributed stock and supported through the applicable Australian supply and warranty channels.
I'd be slightly cautious with this one until we've confirmed this is true for every supplier we add. We could instead say it specifically on the relevant products/brands.
About Wild River
Is Wild River Australian owned?
Yes. Wild River is Australian owned and operated, based in the Northern Rivers region of New South Wales.
Do you have a physical store?
[We need to decide the wording here.]
Assuming you're online-only at launch, I'd use:
Wild River currently operates primarily online. This allows us to offer a broad range of equipment without the overheads of a traditional retail store. If you'd like product advice before ordering, our team is only a phone call or email away.
How can I contact Wild River?
For general enquiries:
info@wildriver.com.au
For sales and product advice:
sales@wildriver.com.au
For returns and warranty enquiries:
returns@wildriver.com.au
Phone:
1300 000 000
We aim to respond to email enquiries within one business day.
Still Need Help?
Can't find the answer you're looking for?
Get in touch with the Wild River team and we'll be happy to help.
HUNT · RIVER · CAMP